Refund policy

At Madeline Candle Company, we strive to provide the highest quality products and an exceptional customer experience. However, we understand that sometimes things don’t go as planned. Please review our return policy below:

Return Eligibility

    •    Time Frame: You may return unused and undamaged candles within 30 days of purchase for a full refund or exchange.

    •    Condition: Items must be in their original packaging, unused, and in the same condition as received. For health and safety reasons, we cannot accept returns on candles that have been used or partially burned.

    •    Proof of Purchase: A valid receipt or proof of purchase is required for all returns and exchanges.

Non-Returnable Items

    •    Custom Orders: Unfortunately, custom or personalized items are non-refundable unless defective or damaged upon receipt.

    •    Gift Cards: All gift card sales are final and cannot be returned or refunded.

Damaged or Defective Items

If you receive a product that is damaged or defective, please contact us within 7 days of delivery. We will gladly replace the item at no additional cost or provide a full refund.

Return Process

    1.    Contact Us: Email our customer service team at [your email] or call [your phone number] to initiate a return. Please include your order number and details about the product issue.

    2.    Return Shipping: Customers are responsible for return shipping costs unless the item is defective or damaged. We recommend using a trackable shipping service to ensure the safe return of your product.

    3.    Refund Processing: Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days back to your original payment method.

Exchanges

If you would like to exchange a product for another scent or size, please contact us. Exchanges are subject to product availability and must also be initiated within 30 days of purchase.

Questions?

If you have any questions or concerns about our return policy, feel free to reach out to us at [your contact details]. We’re here to help and want to ensure you love every Madeline Candle Company experience!